QUESTIONS

Please read the FAQs below. If you can’t find the answer you’re looking for, please contact us here

PAYMENT

How secure is your payment?

All jokes aside – your privacy and security is our highest priority. We use Shopify Payments, which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.

What types of payment do you accept?

We accept all major forms of payment, including credit cards, PayPal, and any of the Buy Now Pay Later methods listed throughout our website.

Do you have payment plan options?

Unfortunately, we don’t currently offer any split-pay options (like Afterpay, Klarna or ZipPay). These are coming soon though!

How do I use a discount code?

Woo, it’s on sale – so you’re basically saving money (at least, that’s what we tell ourselves when something is on sale). Simply head to the checkout, and on the first page of the checkout there will be a box for you to enter your discount code in – make sure to click “Apply”! This is offered before the payment page so you’re totally aware of how much you can save.

Please note: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Strikethrough prices may consider the discount code mentioned in the description. Please check email offers for which items the code is applicable (e.g. specific products only).

I forgot to use my discount code!

Made your purchase, and as the payment was loading you realised with horror you hadn’t added your discount? Never fear, that opportunity hasn’t slipped away! Simply contact our helpful team here and they will be happy to help correct this for you.

Please note: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Strikethrough prices may consider the discount code mentioned in the description. Please check email offers for which items the code is applicable (e.g. specific products only).

What currency is the store in?

All products displayed on our website are in AUD.

PRODUCT QUESTIONS

Do you offer wholesale or bulk purchase discounts?

Our products are only sold on our online store, so we do not offer wholesale discounts for reselling. If you are looking to make a bulk personal purchase, please contact us here for more information! Please note: This is subject to stock availability.

Can I send an order as a gift?

Have a special someone who you think needs some of our products in their life? You can ship any PuraWater product directly to that lucky lad or lady by entering their address as the shipping address, and your own as the billing address. Plus we don’t include any value invoices inside the box as any receipts are sent directly to your own email address. It’s that easy!

Please note: Due to the fact we use external fulfilment partners, we are unable to include messages in the package – we’re sorry!

Are you stocked in any stores anywhere?

Nope, it’s just us! Our ReviveLux products are only available on our online store here in Australia. Unfortunately, we don’t currently offer international shipping.

CONTACT US

I have an issue with my order, what can I do?

Something not quite right with your order? Don’t worry, our team is ready to spring into action! Please contact us to advise of the issue, and to help resolve things quickly we request you include photos so we can help identify what has happened.

Is delivery free?

Yes, all orders above AUD80 placed in Australia come with fast and free delivery Australia-wide.

What if my order is delayed?

Sometimes orders may be delayed; if this is the case and you’re wondering where your order is, first read our “Shipping Information” page for further info, then check the Shipping Confirmation email you received (it can often end up in your spam/junk folder). If you’re still unable to track your order, please contact us via the Contact Us page.

I need to cancel or change my order!

These things happen! Please email us immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request. If it has already been dispatched from our warehouse, you will need to go through our returns process.

As we do our best to get your orders out to you as soon as we can, occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after it’s placed, so please select your items carefully.

How do I contact you?

Gone are the days of carrier pigeons and smoke signals—emailing us is the way to go! You can contact us [here] or by emailing us at hi@revivelux.com.au. This also allows us to keep a paper trail for your issue so we can help you as best we can. We’re only human, so please be patient; we’re working as quickly as possible to get back to you. We promise we won’t leave you on “read”!

How do I provide feedback?

We always strive to be the best, so we love hearing your thoughts. We also love hearing your BRAND stories, as it warms our hearts to see our products being used and loved out in the big wide world. Should you have any feedback for us, please feel free to send it here hi@revivelux.com.au

Where are you located?

Our ReviveLux HQ is located in Sydney, Australia. Our partnered warehouses are located in Sydney and Melbourne.

Please note: Our ReviveLux HQ is not a retail store and we hold no stock there, and we are unable to offer collection at any of our fulfilment centres. Additionally, products are not manufactuered in Australia.